UC Collaboration
As restrictions lift, it is clear to see that the way we work has changed. The pandemic prompted a shift in views and attitudes and as a result, hybrid working is coming to the forefront.
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Call Recording
We all know the benefits of call recording by now, whether that be for compliance or training purposes, but, call recording is about much more than that it can give any business truly unique insights.
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Conferencing
Give Microsoft Teams a voice through Direct Routing with high availability architecture from the UK’s No.1 SIP Trunks provider.
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Broadband
It’s not widely grasped, either by the public or by the industry, that the traditional home and office copper-wire telephone network will cease to exist in December of 2025. How will this affect you? And, what opportunities will it bring?
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UC Collaboration
As reported by Tech Radar, with this past week came the news that Microsoft Teams now report 250 million active monthly users; after a year that saw many businesses changing the way they worked, whether that be introducing an all-at-home workforce or embracing hybrid working, it’s no wonder that MS Teams continues to grow at such a rate
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Broadband
No matter what sort of business you’re running, the odds are likely that you’ll need a strong broadband connection whether it’s a large or small business, specialised broadband can be an important tool in saving money and improving productivity.
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UC Collaboration
Choice is good, right? Surely, we want the most number of options possible whenever we have a decision to make? Well, the apparently – obvious may not always be the case – particularly when it comes to the way in which the world does its collaborating.
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VoIP
Many of the pains associated with a growing small business can be alleviated by making a change in your phone system. In our latest article, we discuss when is the right time to upgrade your phone system.
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Call Monitoring
This article acts as a brief crash course on-call monitoring, including what it is, how to use it and why it should be on your radar when choosing any type of phone system. Whether you own a contact centre or are a sole trader, call monitoring will benefit you in some way. Keep reading and we will tell you how.
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On Hold Marketing
In this article, we will explore how a professionally recorded, on-hold service can not only improve your call handling experience for your customers but it can also become a fantastic marketing tool
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