Don’t let your company get left behind, be one step ahead of the game and upgrade your systems. All companies will need to migrate away from ISDN in the near future, so take the step forwards sooner rather than later.Read more
If you care about customer retention, developing your employees or simply protecting your business against litigation – call recording is a must.
Whether your staff are taking routine service calls, arranging face to face sales meetings, speaking to potential new recruits, or sealing deals over the phone, each call is an opportunity to cultivate loyal and happy relationships and generate further business. The manner and handling of a call can have a profound impact on the success of the call.Read more
Marketing is key to promoting your business, creating brand awareness and ultimately driving inbound enquiries. There are many different ways to do this, but how do you know where the enquiries are originating from and which is your most effective method of generating leads?
Having in place a call tracking system is often overlooked as a marketing tool. So today, we’re going to go through a number of reasons as to how it can be useful and the part it plays in highlighting the effectiveness of your marketing channels and spend.Read more
BDM’s industry-leading critiquing of telephone calls through their ‘Reveal’ programme has recently been upgraded further. The unbiased, dispassionate evaluation of inbound and outbound calls has long been an industry leader. However recent developments have allowed BDM’s clients to even further understand their level of customer service delivery. Read more “BDM ‘Reveal’ even more!”
A sales teams fundamental requirement is to sell more cars more profitably. In order for them to do this it is vital they have a sales process that can help achieve this consistently and efficiently, whilst delivering the businesses standards of customer interaction. Read more “Evaluting the sales process”
If you’re a company operating in the Financial Services industry, you know only too well how important it is to operate within the FCA’s (Financial Conduct Authority) strict rules and regulatory framework! You’ll almost certainly know a thing or two about the importance of great quality, seamless customer service too!
Read more “Call Recording for Financial Services Firms”
Anyone who still uses mystery shopping needs to rethink their strategy and use of budget.
Time has moved on and we all know the excuses that sales people and management have come up with to justify poor customer service, as highlighted by a single visit or telephone call. Read more “How Call Recording Helps Management”
Our experience shows that, on average, dealers are wasting as many as 250 sales leads per site each month. That’s 250 wasted chances to sell a car. Those sales leads are wasted for a whole range of reasons, typically misjudgements by sales people, poor process, weak customer relationships or poor sales person attitude. Recovering those leads can be difficult, time consuming and demotivating for the sales staff.