Our experience shows that, on average, dealers are wasting as many as 250 sales leads per site each month. That’s 250 wasted chances to sell a car. Those sales leads are wasted for a whole range of reasons, typically misjudgements by sales people, poor process, weak customer relationships or poor sales person attitude. Recovering those leads can be difficult, time consuming and demotivating for the sales staff.
Every call coming into your business is important. In today’s market, when customers have so much buying choice and competition is fierce, then how your business deals with customers’ calls can be the difference between getting and retaining a caller’s business, or losing them to one of your competitors. In this environment, monitoring how effectively your employees deal with your callers is vital. The most effective way of doing this is by using call recording.
Here at BDM Voice, we have just changed our telephone number from 0845 373 4100 to 0333 202 9897 in preparation for the Ofcom changes which will come into effect as of July 1st.
The basis for the changes is being implemented by Ofcom to provide greater transparency to the consumer and to provide a really clear position in respect of the cost of dialling specific Non-Geographic Numbers, e.g. 0843/0844/0845/0870.
Check out our infographic guide to a successful telesales campaign