The history of VOIP and internet telephony

18th December 201923rd January 2020
by bdm-marketing

If you’ve ever made a call over the Internet, then you’ve used VoIP — which stands for Voice over Internet Protocol. VoIP technology is widely used and has drastically improved the way we communicate today. This extremely valuable technology has humble beginnings that revolutionized telecommunications.

Read on to learn more about the history and benefits of VoIP.

What we will cover:

What is VoIP?
The Humble Beginnings of VoIP
How VoIP works
Here’s How VoIP Was Created
The Rising Popularity of VoIP
VoIP Today
Why Your Business Needs VoIP

VoIP

Why the time is now to tackle ISDN switch-off

25th November 201924th December 2019
by bdm-marketing

ISDN Switch-off

It doesn’t seem that long ago that ISDN was considered a cutting edge technology. Now, it’s a business communication method that’s heading for extinction – ISDN lines within the UK will be switched off in 2025. The phase-out, however, starts in 2020, which is only a couple of months away, when businesses will no longer be able to purchase traditional ISDN.

It means that businesses currently relying on ISDN lines have a 60 month window of opportunity to find an alternative. So if you are still using ISDN should you start thinking about it now? The answer is…absolutely! Read more “Why the time is now to tackle ISDN switch-off” →

Call Recording

10 Benefits Of Call Recording Software

1st September 201924th December 2019
by bdm-marketing

10 Benefits of Call Recording System

No matter what industry you are in, if you have a successful business it’s just a matter of time before you begin to receive an increase in call traffic and enquiries from customers, potential leads and third parties looking to collaborate.

From improving customer service to enhancing your products or services, there is a variety of benefits associated with integrating a call recording system into your business. Read more “10 Benefits Of Call Recording Software” →

VoIP

All your questions on VOIP answered

10th August 201924th December 2019
by bdm-marketing

What we will cover:

- Everything You Need to Know about VoIP
- What is VoIP and How Does it Work
- The Benefits of VoIP
- How Easy Is It to Switch to VoIP?
- On-Premise or Hosted?
- How to Increase Your Call Quality
- Is VoIP the Same as SIP?
- Why Your Business Needs VoIP

Call Recording

Provide training from your call data

29th July 201924th December 2019
by bdm-marketing

This article will cover the following areas:

Targeted Training and Development
Tagging Calls
Self Assessment and Evaluation
Enriching Feedback
Expedite Skill-Building
Tracking Progress

Uncategorised

Improve Your Productivity | from Broadband to a DIA

15th July 201924th December 2019
by bdm-marketing

Broadband is a contended service, which means it is delivered from the exchange to a nearby cabinet and then into your building on a traditional copper line. This line may be serving many homes or businesses along the way, as the line is a shared public line.

The Direct Internet Access (DIA) is delivered directly from exchange to your business’ communications room and is your own private line that can be used only by you and is not being diluted by other users. Read more “Improve Your Productivity | from Broadband to a DIA” →

Call Monitoring

Real-Time Call Monitoring at Call Centres

4th November 20189th September 2019
by bdm-marketing

This article will cover the following areas:

How Call Monitoring Data Can Enable Real-Time Training
Determining Agents’ Average Talk Time
Qualitative Data for Better Results
Quality Control
Highlight Deficits and Proficiencies in Performance

Call Monitoring

BDM ‘Reveal’ even more!

5th September 201815th January 2020
by BDM

BDM’s industry-leading critiquing of telephone calls through their ‘Reveal’ programme has recently been upgraded further. The unbiased, dispassionate evaluation of inbound and outbound calls has long been an industry leader. However recent developments have allowed BDM’s clients to even further understand their level of customer service delivery. Read more “BDM ‘Reveal’ even more!” →