Why the time is now to tackle ISDN switch-off

It doesn’t seem that long ago that ISDN was considered a cutting edge technology. Now, it’s a business communication method that’s heading for extinction – ISDN lines within the UK will be switched off in 2025. The phase-out, however, starts in 2020, which is only a couple of months away, when businesses will no longer be able to purchase traditional ISDN.

It means that businesses currently relying on ISDN lines have a 60 month window of opportunity to find an alternative. So if you are still using ISDN should you start thinking about it now? The answer is…absolutely! Read more “Why the time is now to tackle ISDN switch-off” →

10 Benefits Of Call Recording Software

Benefits of Call Recording

No matter what industry you are in, if you have a successful business it’s just a matter of time before you begin to receive an increase in call traffic and enquiries from customers, potential leads and third parties looking to collaborate.

From improving customer service to enhancing your products or services, there is a variety of benefits associated with integrating a call recording system into your business. Read more “10 Benefits Of Call Recording Software” →

All your questions on VOIP answered

What we will cover:

• • Everything You Need to Know about VoIP
  • What is VoIP and How Does it Work
  • The Benefits of VoIP
  • How Easy Is It to Switch to VoIP?
  • On-Premise or Hosted?
  • How to Increase Your Call Quality
  • Is VoIP the Same as SIP?
  • Why Your Business Needs VoIP

Read more “All your questions on VOIP answered” →

Provide training from your data

This article will cover the following areas:

• Targeted Training and Development
• Tagging Calls
• Self Assessment and Evaluation
• Enriching Feedback
• Expedite Skill-Building
• Tracking Progress

Read more “Provide training from your data” →

Improve Your Productivity | from Broadband to a DIA

Broadband is a contended service, which means it is delivered from the exchange to a nearby cabinet and then into your building on a traditional copper line. This line may be serving many homes or businesses along the way, as the line is a shared public line.

The Direct Internet Access (DIA) is delivered directly from exchange to your business’ communications room and is your own private line that can be used only by you and is not being diluted by other users. Read more “Improve Your Productivity | from Broadband to a DIA” →

Real-Time Call Monitoring at Call Centres

This article will cover the following areas:

• How Call Monitoring Data Can Enable Real-Time Training
• Determining Agents’ Average Talk Time
• Qualitative Data for Better Results
• Quality Control
• Highlight Deficits and Proficiencies in Performance

Read more “Real-Time Call Monitoring at Call Centres” →

Importance of Call Tracking For Digital Marketing

This article will cover the following aspects:

• Real-Time Results
• No Need for Changing Existing Equipment
• Does Not Harm SEO
• Online and Offline Marketing
• Reporting
• Ability to Monitor Different Phone Call Aspects
• Detailed Information of the Caller
• Do Not Be Left Behind

Read more “Importance of Call Tracking For Digital Marketing” →

The history of VOIP and internet telephony

If you’ve ever made a call over the Internet, then you’ve used VoIP — which stands for Voice over Internet Protocol. VoIP technology is widely used and has drastically improved the way we communicate today. This extremely valuable technology has humble beginnings that revolutionized telecommunications.
Read more “The history of VOIP and internet telephony” →

Toll Fraud Infographic

The growing risk of fraud attacks is something every business should be aware of…

Read more “Toll Fraud Infographic” →

Case Study – GDI cooling

How GDI cooling saved money and improved the running of their business

GDI Cooling is a Banbury based Air conditioning and Refrigeration company, providing a service to commercial businesses and the hospitality industry. Earlier this year, BDM Voice had the pleasure of providing a new telephone system for GDI Cooling as their old system was outdated and costing them too much. We recently got in contact with GDI Cooling to find out how the new system is performing.
Read more “Case Study – GDI cooling” →