Call Monitoring
This article will cover the following areas:
Read more “How Real-Time Call Monitoring Can Improve Productivity at Call Centers”
Call Recording
This article will cover the following areas:
Read more “Using data from your call recording system to provide training”
Digital Marketing
This article will cover the following aspects:
Read more “Importance of Call Tracking For Digital Marketing”
VoIP
If you’ve ever made a call over the Internet, then you’ve used VoIP — which stands for Voice over Internet Protocol. VoIP technology is widely used and has drastically improved the way we communicate today. This extremely valuable technology has humble beginnings that revolutionized telecommunications.
Read more “The history of VOIP and internet telephony”
Call Recording
No matter what industry you are in, if you have a successful business it’s just a matter of time before you begin to receive an increase in calls and enquiries from customers, potential leads, and other brands looking to collaborate.
Read more “14 Benefits Of Call Recording Software”
VoIP
VoIP
The growing risk of fraud attacks is something every business should be aware of…
VoIP
GDI Cooling is a Banbury based Air conditioning and Refrigeration company, providing a service to commercial businesses and the hospitality industry. Earlier this year, BDM Voice had the pleasure of providing a new telephone system for GDI Cooling as their old system was outdated and costing them too much. We recently got in contact with GDI Cooling to find out how the new system is performing.
Read more “How GDI cooling saved money and improved the running of their business”
VoIP
I recently started working within the marketing team at BDM Voice, which is a specialist provider of phone systems, call recording and call monitoring solutions for businesses. Going into this job I knew absolutely nothing about business phone systems, but I enjoy learning and saw this as a great opportunity to get an insight into the telecoms industry.
Read more “Insight into business phone systems”
VoIP
Growth is the most important objective for many businesses, however when a business grows, the telephone system is often left behind. This article outlines 4 signs which might suggest that your business telephone system needs upgrading.
Read more “4 Signs your business has outgrown your phone system”