Why Should I Be Recording Business Calls?

If you care about customer retention, developing your employees or simply protecting your business against litigation – call recording is a must.

Whether your staff are taking routine service calls, arranging face to face sales meetings, speaking to potential new recruits, or sealing deals over the phone, each call is an opportunity to cultivate loyal and happy relationships and generate further business. The manner and handling of a call can have a profound impact on the success of the call.

6 Benefits of Call Tracking

Marketing is key to promoting your business, creating brand awareness and ultimately driving inbound enquiries. There are many different ways to do this, but how do you know where the enquiries are originating from and which is your most effective method of generating leads?

Having in place a call tracking system is often overlooked as a marketing tool. So today, we’re going to go through a number of reasons as to how it can be useful and the part it plays in highlighting the effectiveness of your marketing channels and spend.

The history of VOIP and internet telephony

If you’ve ever made a call over the Internet, then you’ve used VoIP — which stands for Voice over Internet Protocol. VoIP technology is widely used and has drastically improved the way we communicate today. This extremely valuable technology has humble beginnings that revolutionized telecommunications.

Read on to learn more about the history and benefits of VoIP.

What we will cover:

What is VoIP?
The Humble Beginnings of VoIP
How VoIP works
Here’s How VoIP Was Created
The Rising Popularity of VoIP
VoIP Today
Why Your Business Needs VoIP

Why the time is now to tackle ISDN switch-off

ISDN Switch-off

It doesn’t seem that long ago that ISDN was considered a cutting edge technology. Now, it’s a business communication method that’s heading for extinction – ISDN lines within the UK will be switched off in 2025. The phase-out, however, starts in 2020 when businesses will no longer be able to purchase traditional ISDN.

It means that businesses currently relying on ISDN lines have a 60 month window of opportunity to find an alternative. So if you are still using ISDN should you start thinking about it now? The answer is…absolutely! Read more “Why the time is now to tackle ISDN switch-off” →

10 Benefits Of Call Recording Software

10 Benefits of Call Recording System

No matter what industry you are in, if you have a successful business it’s just a matter of time before you begin to receive an increase in call traffic and enquiries from customers, potential leads and third parties looking to collaborate.

From improving customer service to enhancing your products or services, there is a variety of benefits associated with integrating a call recording system into your business. Read more “10 Benefits Of Call Recording Software” →

All your questions on VOIP answered

What we will cover:

• • Everything You Need to Know about VoIP
  • What is VoIP and How Does it Work
  • The Benefits of VoIP
  • How Easy Is It to Switch to VoIP?
  • On-Premise or Hosted?
  • How to Increase Your Call Quality
  • Is VoIP the Same as SIP?
  • Why Your Business Needs VoIP

Read more “All your questions on VOIP answered” →

Provide training from your call data

This article will cover the following areas:

• Targeted Training and Development
• Tagging Calls
• Self Assessment and Evaluation
• Enriching Feedback
• Expedite Skill-Building
• Tracking Progress

Read more “Provide training from your call data” →

Improve Your Productivity | from Broadband to a DIA

Test

Real-Time Call Monitoring at Call Centres

This article will cover the following areas:

• How Call Monitoring Data Can Enable Real-Time Training
• Determining Agents’ Average Talk Time
• Qualitative Data for Better Results
• Quality Control
• Highlight Deficits and Proficiencies in Performance

Read more “Real-Time Call Monitoring at Call Centres” →

BDM ‘Reveal’ even more!

BDM’s industry-leading critiquing of telephone calls through their ‘Reveal’ programme has recently been upgraded further. The unbiased, dispassionate evaluation of inbound and outbound calls has long been an industry leader. However recent developments have allowed BDM’s clients to even further understand their level of customer service delivery. Read more “BDM ‘Reveal’ even more!” →