Growth is the most important objective for many businesses, however when a business grows, the telephone system is often left behind. This article outlines 4 signs which might suggest that your business telephone system needs upgrading.
1.Your customer service is starting to fall behind.
Great customer service is the backbone of your business, it’s what helps you retain loyal customers and find new ones. If you are finding that your phone system prevents you from offering the service you want to provide to your customers, you need to look into upgrading to a more versatile phone system.
2. Your Phone system cannot handle all the incoming calls.
Running a business often requires you to be outside of your office. If you are finding yourself tied down to your desk because you have to answer incoming calls and as a result you are missing important meetings, then the ability to root your phone calls to your mobile phone or integrating a call recording system or call tracking software might be beneficial to you.
3. The number of your staff has overtaken the number of your phone lines.
Growing the number of your employees is a vital part of business growth. Having an old fashioned phone system can make it difficult to provide your new employees with a working phone. Setting up a new phone line should be something which is easy and doesn’t require too much time. If you find this process to be very difficult, then a modern phone solution may be more appropriate for your business.
4. Your phone system doesn’t integrate with your CRM
Customer relationship management software is vital to managing and analysing your customer interactions. Inputting data manually can be a huge drain on resources, therefore a phone system which can streamline this process can save you time and money.
If you feel you can relate to the issues mentioned in this article, then it is probably time to upgrade your phone system. BDM Voice offers the latest business telephone systems and our friendly sales team can provide you with expert advice on which phone system will work best for your business. Click here to Visit the BDM Voice website to find out more.