BDM’s industry-leading critiquing of telephone calls through their ‘Reveal’ programme has recently been upgraded further. The unbiased, dispassionate evaluation of inbound and outbound calls has long been an industry leader. However recent developments have allowed BDM’s clients to even further understand their level of customer service delivery. Read more “BDM ‘Reveal’ even more!”
This article will cover the following aspects:
- Real-Time Results
- No Need for Changing Existing Equipment
- Does Not Harm SEO
- Online and Offline Marketing
- Ability to Monitor Different Phone Call Aspects
- Detailed Information of the Caller
- Do Not Be Left Behind
How GDI cooling saved money and improved the running of their business
GDI Cooling is a Banbury based Air conditioning and Refrigeration company, providing a service to commercial businesses and the hospitality industry. Earlier this year, BDM Voice had the pleasure of providing a new telephone system for GDI Cooling as their old system was outdated and costing them too much. We recently got in contact with GDI Cooling to find out how the new system is performing.
Read more “Case Study – GDI cooling”
New joiner, Ruben Kretek tells us what he learnt in his first training session on the NEC system with sales manager Paul Brakewell
I recently started working within the marketing team at BDM Voice, which is a specialist provider of phone systems, call recording and call monitoring solutions for businesses. Going into this job I knew absolutely nothing about business phone systems, but I enjoy learning and saw this as a great opportunity to get an insight into the telecoms industry.
Read more “Insight into business phone systems”
Growth is the most important objective for many businesses, however when a business grows, the telephone system is often left behind. This article outlines 4 signs which might suggest that your business telephone system needs upgrading. Read more “4 Signs your Business has outgrown your Phone System”
One of the most important factors of running a business is choosing the right telephone system. A modern telephone system with features which compliment your business can help provide outstanding customer service and streamline the running of your business, saving you time and money.
BDM Voice Sales Manager, explains some of the mistakes businesses can make when upgrading their telephone systems. Read more “Choosing a telephone system.”
Make sure your business doesn’t get caught out by MiFID II.
On January 3rd, 2018 a raft of new financial regulations will kick into gear. These European Union laws, commonly referred to as MiFID II, strengthen and widen the regulatory standards required within the finance sector.
Read more “MiFID II, Time is running out”
If your company hasn’t yet got to grips with the Markets in Financial Instruments Directive (MiFID) II – the time is now. These are the new set of regulatory standards drawn up by the European Union in response to the 2008 financial crisis. They come into force on January 3rd, 2018.
Read more “How to future-proof your phone system for MiFID II”
Telephone hacking is a fraudulent attempt by a hacker to gain unlawful remote access to a phone system. Attacks are often highly organised from an automated server and once accessed, fraudulent calls are connected and over a period of time run up call charges to the cost of potentially thousands. Typically these attacks will occur during out of office hours and are usually discovered after the event when it’s too late.
Read more “The dangers of telephone fraud”