Insight into business phone systems

New joiner, Ruben Kretek tells us what he learnt in his first training session on the NEC system with sales manager Paul Brakewell

I recently started working within the marketing team at BDM Voice, which is a specialist provider of phone systems, call recording and call monitoring solutions for businesses. Going into this job I knew absolutely nothing about business phone systems, but I enjoy learning and saw this as a great opportunity to get an insight into the telecoms industry.
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4 Signs your Business has outgrown your Phone System

Growth is the most important objective for many businesses, however when a business grows, the telephone system is often left behind. This article outlines 4 signs which might suggest that your business telephone system needs upgrading. Read more “4 Signs your Business has outgrown your Phone System” →

Choosing a telephone system.

One of the most important factors of running a business is choosing the right telephone system. A modern telephone system with features which compliment your business can help provide outstanding customer service and streamline the running of your business, saving you time and money.
BDM Voice Sales Manager, explains some of the mistakes businesses can make when upgrading their telephone systems. Read more “Choosing a telephone system.” →

MiFID II, Time is running out

Make sure your business doesn’t get caught out by MiFID II.
On January 3rd, 2018 a raft of new financial regulations will kick into gear. These European Union laws, commonly referred to as MiFID II, strengthen and widen the regulatory standards required within the finance sector.
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How to future-proof your phone system for MiFID II

If your company hasn’t yet got to grips with the Markets in Financial Instruments Directive (MiFID) II – the time is now. These are the new set of regulatory standards drawn up by the European Union in response to the 2008 financial crisis. They come into force on January 3rd, 2018.
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The dangers of telephone fraud

Telephone hacking is a fraudulent attempt by a hacker to gain unlawful remote access to a phone system. Attacks are often highly organised from an automated server and once accessed, fraudulent calls are connected and over a period of time run up call charges to the cost of potentially thousands. Typically these attacks will occur during out of office hours and are usually discovered after the event when it’s too late.
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BDM becomes NEC reseller

ICT leader NEC has welcomed a new reselling partner after recognising the expertise and skills of the team behind growing provider BDM Voice. The addition of BDM Voice forms part of NEC’s plan to deliver new approaches to how ICT services are managed for enterprises as they grow and go about daily operations.
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BDM ‘Reveal’ even more!

BDM’s industry-leading critiquing of telephone calls through their ‘Reveal’ programme has recently been upgraded further. The unbiased, dispassionate evaluation of inbound and outbound calls has long been an industry leader. However recent developments have allowed BDM’s clients to even further understand their level of customer service delivery.
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Why Should I Be Recording Business Calls?

If you care about customer retention – call recording is a must. If your business deals directly on the phone with your client base, then your business has frequent ‘make or break’ opportunities to cultivate loyal, happy customers and generate further business. Read more “Why Should I Be Recording Business Calls?” →

Evaluting the sales process

A sales teams fundamental requirement is to sell more cars more profitably. In order for them to do this it is vital they have a sales process that can help achieve this consistently and efficiently, whilst delivering the businesses standards of customer interaction. Read more “Evaluting the sales process” →