Provide training from your call data

This article will cover the following areas:

• Targeted Training and Development
• Tagging Calls
• Self Assessment and Evaluation
• Enriching Feedback
• Expedite Skill-Building
• Tracking Progress

Read more “Provide training from your call data” →

Improve Your Productivity | from Broadband to a DIA

Test

Real-Time Call Monitoring at Call Centres

This article will cover the following areas:

• How Call Monitoring Data Can Enable Real-Time Training
• Determining Agents’ Average Talk Time
• Qualitative Data for Better Results
• Quality Control
• Highlight Deficits and Proficiencies in Performance

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BDM ‘Reveal’ even more!

BDM’s industry-leading critiquing of telephone calls through their ‘Reveal’ programme has recently been upgraded further. The unbiased, dispassionate evaluation of inbound and outbound calls has long been an industry leader. However recent developments have allowed BDM’s clients to even further understand their level of customer service delivery. Read more “BDM ‘Reveal’ even more!” →

Importance of Call Tracking For Digital Marketing

This article will cover the following aspects:

• Real-Time Results
• No Need for Changing Existing Equipment
• Does Not Harm SEO
• Online and Offline Marketing
• Reporting
• Ability to Monitor Different Phone Call Aspects
• Detailed Information of the Caller
• Do Not Be Left Behind

Read more “Importance of Call Tracking For Digital Marketing” →

Toll Fraud Infographic

The growing risk of fraud attacks is something every business should be aware of…

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Case Study – GDI cooling

How GDI cooling saved money and improved the running of their business

GDI Cooling is a Banbury based Air conditioning and Refrigeration company, providing a service to commercial businesses and the hospitality industry. Earlier this year, BDM Voice had the pleasure of providing a new telephone system for GDI Cooling as their old system was outdated and costing them too much. We recently got in contact with GDI Cooling to find out how the new system is performing.
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Insight into business phone systems

New joiner, Ruben Kretek tells us what he learnt in his first training session on the NEC system with sales manager Paul Brakewell

I recently started working within the marketing team at BDM Voice, which is a specialist provider of phone systems, call recording and call monitoring solutions for businesses. Going into this job I knew absolutely nothing about business phone systems, but I enjoy learning and saw this as a great opportunity to get an insight into the telecoms industry.
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4 Signs your Business has outgrown your Phone System

Growth is the most important objective for many businesses, however when a business grows, the telephone system is often left behind. This article outlines 4 signs which might suggest that your business telephone system needs upgrading. Read more “4 Signs your Business has outgrown your Phone System” →

Choosing a telephone system.

One of the most important factors of running a business is choosing the right telephone system. A modern telephone system with features which compliment your business can help provide outstanding customer service and streamline the running of your business, saving you time and money.
BDM Voice Sales Manager, explains some of the mistakes businesses can make when upgrading their telephone systems. Read more “Choosing a telephone system.” →