Call Recording
Make sure your business doesn’t get caught out by MiFID II.
On January 3rd, 2018 a raft of new financial regulations will kick into gear. These European Union laws, commonly referred to as MiFID II, strengthen and widen the regulatory standards required within the finance sector.
Read more “MiFID II, Time is running out”
Call Recording
If your company hasn’t yet got to grips with the Markets in Financial Instruments Directive (MiFID) II – the time is now. These are the new set of regulatory standards drawn up by the European Union in response to the 2008 financial crisis. They come into force on January 3rd, 2018.
Read more “How to future-proof your phone system for MiFID II”
Telephone fraud
Telephone hacking is a fraudulent attempt by a hacker to gain unlawful remote access to a phone system. Attacks are often highly organised from an automated server and once accessed, fraudulent calls are connected and over a period of time run up call charges to the cost of potentially thousands. Typically these attacks will occur during out of office hours and are usually discovered after the event when it’s too late.
Read more “The dangers of telephone fraud”
Call Recording
ICT leader NEC has welcomed a new reselling partner after recognising the expertise and skills of the team behind growing provider BDM Voice. The addition of BDM Voice forms part of NEC’s plan to deliver new approaches to how ICT services are managed for enterprises as they grow and go about daily operations.
Read more “BDM becomes NEC reseller”
Call Recording
A sales teams fundamental requirement is to sell more cars more profitably. In order for them to do this it is vital they have a sales process that can help achieve this consistently and efficiently, whilst delivering the businesses standards of customer interaction. Read more “Evaluting the sales process”
VoIP
These days, almost all organisations, companies and directory enquiries calls are contactable using a service number, generally starting in 08, 09 or118. Read more “Change to telephone calls”
Call Recording
If you’re a company operating in the Financial Services industry, you know only too well how important it is to operate within the FCA’s (Financial Conduct Authority) strict rules and regulatory framework! You’ll almost certainly know a thing or two about the importance of great quality, seamless customer service too!
Read more “Call Recording for Financial Services Firms”
Call Recording
Time has moved on and we all know the excuses that sales people and management have come up with to justify poor customer service, as highlighted by a single visit or telephone call. Read more “How Call Recording Helps Management”
Contact Centre
Our experience shows that, on average, dealers are wasting as many as 250 sales leads per site each month. That’s 250 wasted chances to sell a car. Those sales leads are wasted for a whole range of reasons, typically misjudgements by sales people, poor process, weak customer relationships or poor sales person attitude. Recovering those leads can be difficult, time consuming and demotivating for the sales staff.
Call Recording
Every call coming into your business is important. In today’s market, when customers have so much buying choice and competition is fierce, then how your business deals with customers’ calls can be the difference between getting and retaining a caller’s business, or losing them to one of your competitors. In this environment, monitoring how effectively your employees deal with your callers is vital. The most effective way of doing this is by using call recording.
