Growth is the most important objective for many businesses, however when a business grows, the telephone system is often left behind. This article outlines 4 signs which might suggest that your business telephone system needs upgrading. Read more “4 Signs your Business has outgrown your Phone System”
One of the most important factors of running a business is choosing the right telephone system. A modern telephone system with features which compliment your business can help provide outstanding customer service and streamline the running of your business, saving you time and money.
BDM Voice Sales Manager, explains some of the mistakes businesses can make when upgrading their telephone systems. Read more “Choosing a telephone system.”
Make sure your business doesn’t get caught out by MiFID II.
On January 3rd, 2018 a raft of new financial regulations will kick into gear. These European Union laws, commonly referred to as MiFID II, strengthen and widen the regulatory standards required within the finance sector.
Read more “MiFID II, Time is running out”
If your company hasn’t yet got to grips with the Markets in Financial Instruments Directive (MiFID) II – the time is now. These are the new set of regulatory standards drawn up by the European Union in response to the 2008 financial crisis. They come into force on January 3rd, 2018.
Read more “How to future-proof your phone system for MiFID II”
Telephone hacking is a fraudulent attempt by a hacker to gain unlawful remote access to a phone system. Attacks are often highly organised from an automated server and once accessed, fraudulent calls are connected and over a period of time run up call charges to the cost of potentially thousands. Typically these attacks will occur during out of office hours and are usually discovered after the event when it’s too late.
Read more “The dangers of telephone fraud”
ICT leader NEC has welcomed a new reselling partner after recognising the expertise and skills of the team behind growing provider BDM Voice. The addition of BDM Voice forms part of NEC’s plan to deliver new approaches to how ICT services are managed for enterprises as they grow and go about daily operations.
Read more “BDM becomes NEC reseller”
A sales teams fundamental requirement is to sell more cars more profitably. In order for them to do this it is vital they have a sales process that can help achieve this consistently and efficiently, whilst delivering the businesses standards of customer interaction. Read more “Evaluting the sales process”
If you’re a company operating in the Financial Services industry, you know only too well how important it is to operate within the FCA’s (Financial Conduct Authority) strict rules and regulatory framework! You’ll almost certainly know a thing or two about the importance of great quality, seamless customer service too!
Read more “Call Recording for Financial Services Firms”
Anyone who still uses mystery shopping needs to rethink their strategy and use of budget.
Time has moved on and we all know the excuses that sales people and management have come up with to justify poor customer service, as highlighted by a single visit or telephone call. Read more “How Call Recording Helps Management”