If you’re a company operating in the Financial Services industry, you know only too well how important it is to operate within the FCA’s (Financial Conduct Authority) strict rules and regulatory framework! You’ll almost certainly know a thing or two about the importance of great quality, seamless customer service too!
But, are you following the FCA’s guidelines on call recording? Are you doing so efficiently and cost-effectively, using industry-leading hardware that negates any liability issues and ensures regulatory compliance?
Implementing a call recording software forms a key part of your business – and it needs to work hard for you. In order to keep high quality customer service flowing smoothly, you need a call recording product, which operates at lightning speeds; taking the hard work out of recording, locating and organising customer communications, and allowing you to quickly identify and download vital recordings. The good news is that at one low fixed cost – and with business finance available, insight:onsite is likely to reduce your overheads too.
The ability to respond quickly and accurately to customer complaints and queries is a key factor that sets the market-leading firms apart from the rest – is your firm ready to be a market leader?
Don’t put up with systems which burden your IT department – enable your team to proactively manage customers with all the information at their fingertips using BDM’s managed solutions. insight:onsite helps you to meet and exceed FCA regulations whilst storing your customer’s vital data safely and securely within your own infrastructure.
Responding fast saves you money and wins customer loyalty: consumers forced to wait around for decisions and responses from your business get angry and frustrated – we live in an age where email and internet communication pushes us to demand faster answers and businesses need to match these high expectations.
Recording and utilising your calls not only clears up any confusion in communication, it also helps you to keep your customer satisfaction levels high and prevent complaints from reaching the ombudsman.