Is your phone system giving your competitors an advantage?

A good phone system can be the making of a business, however, a system that isn’t fit for the job could be allowing your competitors to pull ahead.

But with all of the different offering available, how do you know which features are right for your business? Well, we’ve put together a checklist so you can decide if your current phone system is fit for purpose.

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Real-Time Call Monitoring at Call Centres

This article will cover the following areas:

• How Call Monitoring Data Can Enable Real-Time Training
• Determining Agents’ Average Talk Time
• Qualitative Data for Better Results
• Quality Control
• Highlight Deficits and Proficiencies in Performance

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BDM ‘Reveal’ even more!

BDM’s industry-leading critiquing of telephone calls through their ‘Reveal’ programme has recently been upgraded further. The unbiased, dispassionate evaluation of inbound and outbound calls has long been an industry leader. However recent developments have allowed BDM’s clients to even further understand their level of customer service delivery. Read more “BDM ‘Reveal’ even more!” →