Call Recording
Clarify compliance recording for Microsoft Teams –
More and more organisations are turning to Microsoft Teams as the ideal solution for both outbound and internal communication. Clarify compliance recording works tirelessly in the background to help keep your business safe and your customers happy.
Call Recording
If you care about customer retention, developing your employees or simply protecting your business against litigation – call recording is a must.
Whether your staff are taking routine service calls, arranging face to face sales meetings, speaking to potential new recruits, or sealing deals over the phone, each call is an opportunity to cultivate loyal and happy relationships and generate further business. The manner and handling of a call can have a profound impact on the success of the call.
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Call Recording
No matter what industry you are in, if you have a successful business it’s just a matter of time before you begin to receive an increase in call traffic and enquiries from customers, potential leads and third parties looking to collaborate.
From improving customer service to enhancing your products or services, there is a variety of benefits associated with integrating a call recording system into your business. Read more “10 Benefits Of Call Recording Software”
Call Recording
This article will cover the following areas:
Call Monitoring
BDM’s industry-leading critiquing of telephone calls through their ‘Reveal’ programme has recently been upgraded further. The unbiased, dispassionate evaluation of inbound and outbound calls has long been an industry leader. However recent developments have allowed BDM’s clients to even further understand their level of customer service delivery. Read more “BDM ‘Reveal’ even more!”
Call Recording
Make sure your business doesn’t get caught out by MiFID II.
On January 3rd, 2018 a raft of new financial regulations will kick into gear. These European Union laws, commonly referred to as MiFID II, strengthen and widen the regulatory standards required within the finance sector.
Read more “MiFID II, Time is running out”
Call Recording
If your company hasn’t yet got to grips with the Markets in Financial Instruments Directive (MiFID) II – the time is now. These are the new set of regulatory standards drawn up by the European Union in response to the 2008 financial crisis. They come into force on January 3rd, 2018.
Read more “How to future-proof your phone system for MiFID II”
Call Recording
ICT leader NEC has welcomed a new reselling partner after recognising the expertise and skills of the team behind growing provider BDM Voice. The addition of BDM Voice forms part of NEC’s plan to deliver new approaches to how ICT services are managed for enterprises as they grow and go about daily operations.
Read more “BDM becomes NEC reseller”
Call Recording
A sales teams fundamental requirement is to sell more cars more profitably. In order for them to do this it is vital they have a sales process that can help achieve this consistently and efficiently, whilst delivering the businesses standards of customer interaction. Read more “Evaluting the sales process”
Call Recording
If you’re a company operating in the Financial Services industry, you know only too well how important it is to operate within the FCA’s (Financial Conduct Authority) strict rules and regulatory framework! You’ll almost certainly know a thing or two about the importance of great quality, seamless customer service too!
Read more “Call Recording for Financial Services Firms”
