Don’t let your company get left behind, be one step ahead of the game and upgrade your communications system. All companies will need to migrate away from ISDN in the near future, so take the step forwards sooner rather than later. Take full advantage of connectivity that incorporates all the latest features, helping you to improve your company’s efficiency and productivity. These new connectivity systems are also more cost effective that traditional out dated telecoms solutions. Call from anywhere, through your internet.

What is ISDN?

As of 2020 BT has no longer been accepting any new orders or amendments of ISDN connectivity, meaning you will have to look for alternative solutions. ISDN, the Integrated Services Digital Network has been a popular connectivity of digital lines due to its flexibility.

We can provide you with reliable solutions such as Hosted VoIP, and SIP Trunks.

What are SIP Trunks?

Session Initiation Protocol, utilised as a method for the transportation of voice traffic over a network. ‘Trunk’ simply put, is another word for line/channel. SIP Trunks will connect your telephony to the outside world via the internet.

What is Hosted VoIP?

‘Hosted’ or ‘Cloud’, means to store something that can be accessed via the internet on a remote server. VoIP, Voice Over Internet Protocol, sending our voices over the internet in files similar to how we would with SMS or Email.

Benefits of the Alternatives – VoIP/ SIP Trunks:

• Flexibility – create a system that matches your company’s exact needs
• Money savings – no line rentals and cheaper calls and free internal communications
• Work anywhere – employees connect from wherever they have a data connection
• Increase productivity – unlock smarter, faster and more efficient ways to work
• Future–proof – digital integration ready to work with tomorrow’s tech
• Scalability – systems can evolve and grow alongside your business
• Security – compliance tools to handle any regulatory demands
• Additional features – call recording, monitoring and tracking
• Fraud Protection – tools to help prevent toll fraud

Why you should upgrade your current business telephone system ASAP

Call Recording
Cal recording will allow your business to monitor your staff’s performance and improve communication infrastructure’s, the recordings will be further helpful in staff training processes.

Call Reporting
Never miss a potential opportunity. Call reporting will aid in managing in-coming inquiries and your company’s sales staff. For example, you will be able to report on how long it takes for each in-coming enquiry to be answered, this leads you to be able to monitor the efficiency at which your sales environment performs, also measure individual team members on the telephones.

Call Conferencing
With the new normal becoming ever more digitalised post COVID, conference calling eliminates the need to face to face, physical contact meetings. Being able to directly communicate through teleconferencing will allow your business to continue to work and grow in the case of a second wave and potential local lockdowns. This facility will save you time, money and will help avoid miscommunication that can often happen via email.

Music on Hold
In the majority of cases, callers who hang when on hold up will have no intention of calling back, and on top of this 54% of callers agree that a business comes across as more professional if their on-hold music is bespoke to them and of high quality, including and or messaging. It’s a small detail that makes a large difference in impressing clients. Take advantage of this opportunity to impress with informative messaging and good quality, entertaining music.

In conclusion, ISDN is out dated and crawling to the end of its life span, there are more productive and efficient products readily available to replace them. We are here to make the transition as painless and hassle free as possible. Get in touch with a team member today to find out more.