Our Latest Reviews...
We pride ourselves on providing excellent customer service. So what are our clients saying about BDM? Here's a selection of our latest reviews:
"We have always had excellent support throughout our events from BDM. We recently held an on-site event; over 157 appointments were made, 93 were converted into sales (60 new and 33 used cars sold), which we were extremely happy about. We would be delighted to recommend and continue using your services in the future. Thank you."
Hannah Smith - Marketing Manager
"We have used BDM on a number of occasions over the last five years for lead generation and they produce our network a consistent amount of additional appointments. BDM has struck a great balance between creating sales opportunities with a respectful position and maintaining a clear view that our customer relationship needs to be strengthened by their contact, not stressed as a result. BDM is a great resource in our push to achieve monthly, quarterly and annual objectives."
Ian Austerberry - Regional Operations Manager
"We have always had excellent support from the team at BDM and some individuals have gone the extra mile to help us deal with our branches' and customers' changing requirements."
Robert Mooney - National Fleet Manager
"Having previously been sceptical about the benefits of outsourcing outbound activity, I would now not hesitate in recommending the BDM Contact Centre team to help get the most from your event investment.”
Paula Kemp - Head of Marketing
"The time constraints of the event would normally have hurt us in terms of appointments, thankfully we used your services and got a great result. 10 appointments made by BDM, 7 of which sold - so you can imagine how happy I was with the result of this exercise."
Chris Sims - Marketing Manager
"Having used the BDM contact centre for a recent prospect exercise, I was delighted to hear that our customers actually thought is was 'us' who were calling rather than a third party. This is testament to the mature and professional approach the team at BDM had taken on our behalf."
Matthew Huke-Jenner - Dealer Principal
Mitchells Lowestoft & Great Yarmouth
"Having used the BDM contact team for the latest Honda UK initiative, I am delighted to report that as of today we have achieved 14 new car sales thanks to your professional approach to this exercise. Many thanks."
David Carter - Honda Brand Manager
Brayley Cars Ltd
"I just wanted to thank you and your team for the first class service we have received. The results we have received have been of the highest quality and as such, we would be delighted to recommend as well as continuing to use BDM services in the future."
Jen White - Marketing Manager
T W White & Sons
"I have been using the BDM recording system ‘Insight’ for several years and find the platform to be helpful with both staff training and in learning customer trends. I find the staff professional and courteous and every contact to be positive."
Sue Isles - Marketing Manager
"Friendly, professional and reliable contact centre team who provide us with a quality service and great results."
Jennifer Reed - Group Marketing Manager
"Friendly and efficient company. Have used BDM on multiple occasions - jobs always completed quickly with a good number of leads generated. Would happily recommend."
Benjamin Grant - Group Marketing Manager
The Donalds Group
"Excellent service, quick to react and delivered results above our expectation! Highly recommend."
Fiona Larnach - Group Marketing Manager
Eastern Western Motor Group