FAQs

Yes. We can easily transfer your current numbers for business continuity. Additionally, if desired, we can provide new numbers to extend your reach into other territories. For example, you may wish for a business presence in London from a Brighton office. We can do that!

Very. We will only recommend a VoIP-based solution if the network connections are strong and reliable enough. We will also ensure that suitable ‘Disaster Recovery’ measures are deployed for immediate alternative call-routing to occur in the event of any outage, to ensure calls will not be missed.

High. Call quality depends on your internet connection. We will ensure your connection is fast enough for VoIP. We have a range of 16 different broadband services to choose from, some of which are dedicated entirely to VoIP, and an almost infinite number of Direct Internet Access solutions (aka Leased Lines) – the call quality will be as high – if not higher – than any digital (ISDN) service.

Dependent on your circumstances, we will start with a detailed site survey to assess your workplace. If your existing cabling is suitable we can install immediately. If we need to upgrade your internal network it may take a few days. We will work with you to ensure there is no delay or disruption to your business.

In short, no. We will ensure your calls can be made and are received at all times while migrating you to a new service.

A fully-hosted solution only needs handsets or headsets. These come pre-configured, ready for ‘plug-n-play’. An on-premises solution will need a little space in your comms room, or can be discreetly hung on a wall, or sat on a shelf.

Yes. Handsets can be plugged in to any data network (including home broadband router), anywhere in the world. We can also integrate mobiles with the office system.

The decline in demand for the out-dated ISDN infrastructure and an increase in demand for VoIP services has led to Openreach planning the withdrawal of the service in order to increase investment in IP networks.

Can I keep my current phone number?

Yes. We can easily transfer your current numbers for business continuity. Additionally, if desired, we can provide new numbers to extend your reach into other territories. For example, you may wish for a business presence in London from a Brighton office. We can do that!

How reliable is VoIP?

Very. We will only recommend a VoIP-based solution if the network connections are strong and reliable enough. We will also ensure that suitable ‘Disaster Recovery’ measures are deployed for immediate alternative call-routing to occur in the event of any outage, to ensure calls will not be missed.

What is the call quality on VoIP?

High. Call quality depends on your internet connection. We will ensure your connection is fast enough for VoIP. We have a range of 16 different broadband services to choose from, some of which are dedicated entirely to VoIP, and an almost infinite number of Direct Internet Access solutions (aka Leased Lines) – the call quality will be as high – if not higher – than any digital (ISDN) service.

How long does it take to set up a new phone system?

Dependent on your circumstances, we will start with a detailed site survey to assess your workplace. If your existing cabling is suitable we can install immediately. If we need to upgrade your internal network it may take a few days. We will work with you to ensure there is no delay or disruption to your business.

Will there be any downtime during the setup?

In short, no. We will ensure your calls can be made and are received at all times while migrating you to a new service.

What equipment will I need?

A fully-hosted solution only needs handsets or headsets. These come pre-configured, ready for ‘plug-n-play’. An on-premises solution will need a little space in your comms room, or can be discreetly hung on a wall, or sat on a shelf.

Is remote working supported?

Yes. Handsets can be plugged in to any data network (including home broadband router), anywhere in the world. We can also integrate mobiles with the office system.

Why is ISDN being switched off?

The decline in demand for the out-dated ISDN infrastructure and an increase in demand for VoIP services has led to Openreach planning the withdrawal of the service in order to increase investment in IP networks.

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