FAQs

Yes. We can easily transfer your current numbers onto your new phone system. In addition, we can also provide you numbers with an area code different from your physical location (having a 020 London phone number, despite being located in Manchester).

We offer highly reliable phone systems, with 24/7 UK-based assistance. With our automatic detection, we can immediately tell if something has gone wrong and automatically route your call traffic through a different line. And with our superb SLA-s, you will have a complete peace of mind.

Call quality depends on your internet connection. If your current connection is not fast enough for VoIP, talk to us about Assured Broadband, made especially for VoIP. Once the internet connection is taken care of, VoIP itself uses technology more advanced than that of legacy phone systems, ensuring calls without any problems.

We approach installations with a site-survey, where engineers assess your current infrastructure and cabling. Assuming you have the right infrastructure in place, all that needs to be done is to plug in your hosted phone handset and you’re good to go. Additionally, you can instantly add new users through the online portal. If your premises do not have the right infrastructure, setting this up usually takes 4 to 6 weeks.

In short, no. Your business will not suffer any downtime while you’re being moved onto a new system. Your phone numbers will be reachable at all times.

Just the handsets. With our “plug-n-play” approach, your hosted phones come pre-configured and ready to use. There is no need for bulky on-site equipment, unlike with the legacy phone systems.

Yes. Handsets can be taken away and plugged in to any Cat-5 socket (where the internet cable gets plugged in), anywhere in the world. Home-workers can have phones connected to the office network, regardless of their location.

British Telecom (BT) will stop selling ISDN products by 2020, and completely shut off ISDN in 2025. From 2025, all customers will need to be using an IP voice services. Many UK businesses have already switched to VoIP as a more cost-efficient and flexible solution for their communication.

Can I keep my current phone number?

Yes. We can easily transfer your current numbers onto your new phone system. In addition, we can also provide you numbers with an area code different from your physical location (having a 020 London phone number, despite being located in Manchester).

How reliable is VoIP?

We offer highly reliable phone systems, with 24/7 UK-based assistance. With our automatic detection, we can immediately tell if something has gone wrong and automatically route your call traffic through a different line. And with our superb SLA-s, you will have a complete peace of mind.

What is the call quality on VoIP?

Call quality depends on your internet connection. If your current connection is not fast enough for VoIP, talk to us about Assured Broadband, made especially for VoIP. Once the internet connection is taken care of, VoIP itself uses technology more advanced than that of legacy phone systems, ensuring calls without any problems.

How long does it take to set up a new phone system?

We approach installations with a site-survey, where engineers assess your current infrastructure and cabling. Assuming you have the right infrastructure in place, all that needs to be done is to plug in your hosted phone handset and you’re good to go. Additionally, you can instantly add new users through the online portal. If your premises do not have the right infrastructure, setting this up usually takes 4 to 6 weeks.

Will there be any downtime during the setup?

In short, no. Your business will not suffer any downtime while you’re being moved onto a new system. Your phone numbers will be reachable at all times.

What equipment will I need?

Just the handsets. With our “plug-n-play” approach, your hosted phones come pre-configured and ready to use. There is no need for bulky on-site equipment, unlike with the legacy phone systems.

Is remote working (international or home-based) supported?

Yes. Handsets can be taken away and plugged in to any Cat-5 socket (where the internet cable gets plugged in), anywhere in the world. Home-workers can have phones connected to the office network, regardless of their location.

What’s the situation with ISDN turn-off?

British Telecom (BT) will stop selling ISDN products by 2020, and completely shut off ISDN in 2025. From 2025, all customers will need to be using an IP voice services. Many UK businesses have already switched to VoIP as a more cost-efficient and flexible solution for their communication.

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