Does your telephone system put your clients first?
If you think your telephone system could be underperforming then contact us for your FREE telephone system consultation today!
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BDM VOICE partners
Telephone solutions built with veterinary clinics in mind
Increase client satisfaction
MyCalls highlights every missed call. The opportunity to call back fast means clients are more satisfied with the service.
- Increase staff productivity
- Manage and measure sales and marketing activity
- Call recording can help solve disputes
Monitor & manage communications
InReports is an always-on, providing dashboard reports of your entire veterinary clinic’s call efficiency.
- Greater productivity, lower costs and enhanced client experience
- Reports available 24/7
- Reports are easily customised
protect yourself against fraud
The UK is the third most targeted country in the world for phone fraud with 84% of organisations considered to be unsafe from hacking.
- InGuard helps prevent against the threat of phone hacking
- Tailored specifically to the your needs
- A deterrent to internal telephone abuse
Provide excellent client service
UCB Touchpoint provides you with all the tools necessary to make easier interactions between you and your clients.
- Match patients with the person best equipped to answer an call
- Screen pops provide essential information about the caller
- Automated callback option
Collaborate easily
Unified communications (InUC) application provides video conferencing, collaboration, document sharing and instant messaging.
- Highly cost-effective
- Ability to screen share and share documents instantly
- Extremely cost effective, save time and money on travel
Stay connected on the move
With access to system features such as caller ID, call transfer and voicemail, you can take calls, no matter where you are in your healthcare center.
- You can carry your work number with you wherever you go
- Never miss a call
- Maintain service levels even when away from your desk
Don't take our word for it...
“Thank you and your team for the first class service we have received. The results we have received have been of the highest quality and as such, we would be delighted to recommend as well as continuing to use BDM services in the future.”
Jen White
Marketing Manager at T W White & Sons
“We have always had excellent support from the team at BDM and some individuals have gone the extra mile to help us deal with our branches’ and customers’ changing requirements.”
Robert Mooney
National Fleet Manager at Arnold Clark
"The system works even better than we anticipated, and has made it a lot easier to manage the Engineers and Suppliers. We would not hesitate in recommending you to anyone who is looking for new IP Telephony System in the future."
David Harrison
Service Co-ordinator at GDI Cooling